We are committed to providing you with the absolute best products, from how they fit to how they perform. If you are not satisfied with any of your Ministry apparel, you may return it to us for exchange, refund, or refurbishment. Damage due to wear and tear will be handled on a case-by-case basis. Please email firstname.lastname@example.org prior to initiating a return/exchange online.
Any unauthorized returns that are washed, worn, or damaged will not be eligible for refund or credit, and item will be forfeited.
Free Returns & Exchanges in the US
Returns and exchanges in the US are free. To initiate a return, use our automated system. You can sign in to an existing account, or access your order history by creating a new account with the email address used to place your initial order. Once you have signed in, find the item you would like to return or exchange in your order history and follow the prompts. We will generate a free return shipping label that you can use to send the item back.
How long does the process take?
We do our best to process returns immediately. Please allow 3-5 business days after your return is received for a refund to appear. For faster processing, you can always exchange for store credit.
International returns and exchanges
Unfortunately, we are unable to provide return labels for international shipping. For this reason, international customers are responsible for return and exchange shipping rates. If you’d like to make a return or exchange internationally, please email email@example.com for assistance.
Store Returns & Exchanges
At this time, our automated returns system cannot process orders from our stores. If you would like to return or exchange an item purchased in one of the stores, please email firstname.lastname@example.org for assistance. If you purchased online, you can always return or exchange items at one of our retail locations. We'd love to meet you!
We encourage repairing the products you love, rather than exchanging, whenever possible. To initiate a repair, please send an email to email@example.com.